SHIPPING, RETURNS AND REFUNDS

We ship to Italy, the European Union countries, the United Kingdom and Switzerland, using UPS, DHL Express, GLS and/or other selected international couriers to ensure fast, secure and traceable deliveries.

The available shipping methods, their respective costs and any estimated delivery times are displayed and calculated automatically at checkout, based on the order destination.

ORDER PROCESSING TIMES

Orders are processed from Monday to Friday, excluding public holidays.

Orders placed during the weekend or on public holidays will be processed starting from the next business day.

Generally, orders are prepared and handed over to the courier within 1-2 business days of order and payment confirmation.

Order processing times are separate from the time required by the courier to carry out the delivery.

During promotional periods, holidays, high order volumes or exceptional circumstances, processing times may vary.

For shipments destined for the United Kingdom and Switzerland, any customs procedures and checks may also affect the estimated delivery times.

DELIVERY TIMES

Delivery times vary depending on the destination and the available shipping service.

Indicatively:

• Italy: 1-3 business days from shipping;
• European Union: 2-5 business days from shipping;
• United Kingdom: 2-5 business days from shipping;
• Switzerland: 2-5 business days from shipping.

The indicated times are estimates and may vary in the event of holidays, weather conditions, customs checks, exceptional events or other circumstances that may affect transport.

In any case, the consumer rights recognized by the applicable regulations regarding the delivery of goods remain unaffected.

SHIPMENT TRACKING

As soon as the order is handed over to the courier, you will receive a confirmation email containing the tracking number and the link through which you can monitor the progress of the shipment.

Tracking may take a few hours to become active in the courier's systems.

DELIVERY

Deliveries are normally carried out on business days and according to the operating methods of the courier in charge.

The possibility of changing the delivery date, location or methods depends on the services made available by the courier in the destination area.

Any additional options may be communicated directly by the courier via email, SMS or through the relevant tracking service.

We cannot guarantee the possibility of agreeing on a specific delivery time in advance.

We invite you to carefully check the shipping address before completing the order.

COSTS AND FREE SHIPPING

Shipping is applied according to the following conditions:

The indicated thresholds refer to the total value of the products purchased after the application of any discounts or promotional codes.

Upon reaching the threshold required for the selected destination, standard shipping is free.

For orders with an amount lower than the respective threshold, the shipping cost indicated in the table is applied.

The final shipping cost is always shown at checkout before order confirmation and payment.

During specific promotional campaigns, the free shipping thresholds or conditions may be temporarily modified.

VAT, TAXES AND CUSTOMS DUTIES

SHIPPING TO ITALY AND THE EUROPEAN UNION

For orders destined for Italy and other countries belonging to the European Union, the price indicated at the time of purchase includes the VAT applicable according to current regulations.

For shipments between countries belonging to the European Union, no import customs duties are applied.

The total price of the order, including any shipping costs, is always shown before purchase confirmation.

SHIPPING TO THE UNITED KINGDOM AND SWITZERLAND – DAP

Shipments destined for the United Kingdom and Switzerland are carried out under DAP – Delivered At Place terms.

For such orders, any customs duties, import VAT, local taxes, fees, customs clearance charges or other import-related expenses are not included in the price paid on our website.

The customer pays exclusively the price of the products and any applicable shipping cost on our website.

Any import charges remain the responsibility of the recipient and may be requested directly by the courier in charge of the delivery or by the customs authorities of the destination country.

The amount of such charges is determined by the competent authorities based, among other things, on the type and value of the goods and the regulations in force in the importing country. We are therefore unable to determine the amount in advance.

We recommend, before placing an order destined for the United Kingdom or Switzerland, checking with the local authorities regarding the possible application of duties, taxes or other import costs.

Any import duties and taxes are not collected by us at the time of purchase and remain the responsibility of the recipient.

REJECTION OF SHIPMENT AND CUSTOMS CHARGES

For shipments destined for the United Kingdom and Switzerland, any duties, import VAT, taxes and other customs charges are the responsibility of the recipient.

If the recipient refuses delivery due to non-payment of the customs charges requested by the courier or the competent authorities, the shipment may be returned to the sender.

In such an event, any costs actually incurred for the return transport, customs clearance of the goods and other charges directly resulting from the refusal of delivery may be deducted from the amount to be refunded to the customer, to the extent permitted by the applicable regulations.

The eventual amount withheld will be determined based on the costs actually incurred for the return of the shipment and will not constitute a penalty.

In any case, the non-waivable rights recognized to the consumer by the applicable regulations are reserved.

LIABILITY DURING TRANSPORT

For purchases made by consumers, the risk of loss or damage to the products remains with the seller until the moment the customer, or a third party designated by them other than the courier, takes physical possession of the products, except for cases expressly provided by law.

If the package appears visibly damaged at the time of delivery, we recommend:

• immediately reporting the damage to the courier;
• where possible, accepting the shipment with reservation;
• photographing the packaging before opening;
• contacting our Customer Service promptly.

Any failure to accept with reservation does not prejudice the rights recognized to the consumer by law.

WRONG OR INCOMPLETE ADDRESS

It is the customer's responsibility to carefully check the accuracy of the shipping data before order confirmation.

If you notice that you have entered a wrong or incomplete address, we invite you to contact our Customer Service as soon as possible.

If the order has already been handed over to the courier, it may no longer be possible to change the destination.

RETURNS, EXCHANGES AND REFUNDS

The consumer has the right of withdrawal within 14 days from the delivery of the products, without the need to provide any reason, in the cases and according to the methods provided by the applicable regulations.

HOW TO REQUEST A RETURN OR EXCHANGE

To request a return, a size exchange or a model exchange, simply send an email to info@criscishoes.com, indicating:

• order number;
• email address used to place the order, if available;
• model or product you wish to return or exchange;
• size of the product received;
• in case of exchange, new size and/or new model desired;
• whether you are requesting a return with a refund or an exchange.

You can also indicate the reason for the request, but this information is optional and is not necessary to exercise the right of withdrawal.

Once the request is received, our Customer Service will communicate the necessary instructions via email to proceed with the return.

RETURN COSTS

The costs of the return service are as follows:

For orders delivered in Italy, the return is free.

For orders delivered in other European Union countries, the cost of the return service is €18.

For orders delivered in the United Kingdom and Switzerland, the cost of the return service is €20.

Following receipt of the request, the customer will receive the return shipping label via email, together with the necessary instructions to correctly prepare and return the package.

To use the return service organized by us, the customer must use the provided shipping label and follow the return methods communicated by our Customer Service.

The respective return cost, where applicable, remains the responsibility of the customer and will be managed according to the instructions communicated by our Customer Service.

The product must be returned without undue delay and in any case within 14 days from the date on which the decision to withdraw was communicated.

In case of size or model exchange, the replacement is subject to the availability of the requested product. If the new size or new model is not available, you can proceed with the return and the respective refund.

CONDITIONS OF RETURNED PRODUCTS

The consumer is exclusively responsible for any decrease in the value of the products resulting from handling other than that necessary to check their nature, characteristics, fit and functionality.

We therefore invite you to return the products, where possible, complete with the original packaging, accessories, labels and any elements provided together with the product.

REFUNDS

In case of a valid exercise of the right of withdrawal, we will refund the payments received, including any standard delivery costs originally incurred by the customer, without undue delay and in any case within 14 days from the date on which we were informed of the decision to withdraw.

Any additional costs resulting from the customer's choice of a delivery method other than the less expensive standard method we offer will not be refunded.

The customer remains responsible for any return service costs indicated above:

• €18 for returns from other European Union countries;
• €20 for returns from the United Kingdom;
• €20 for returns from Switzerland.

The refund will be made using the same payment method used for the purchase, unless otherwise agreed with the customer, without the latter having to bear any additional costs as a result of the refund itself.

The refund may be suspended until receipt of the returned products or until the customer has provided proof of shipment, whichever is earlier.

EXCLUSIONS FROM THE RIGHT OF WITHDRAWAL

The right of withdrawal is excluded in the cases provided by the applicable regulations, including, in particular, the supply of custom-made or clearly personalized footwear.